Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details.If possible provide the MAC Address or Serial of the device.If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable.
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.Īs a reminder the basic information asked for: Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
